Scope of this policy
Our websites only
This privacy statement applies to all websites, domains, services, applications and products, operated by Albany Park Finance. You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. Albany Park Finance cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Links to non-Albany Park Finance websites
Albany Park Finance sites or services may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the Albany Park Finance site. The personal data you choose to provide to, or that is collected by these third parties, is not covered by this privacy statement. We may also provide social media features that enable you to share information with your social networks and to interact with members of Albany Park Finance and the Inchora group on various third party social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on third party sites that you visit or interact with to make sure you understand the information that may be collected, used and shared by those sites.
Information relating to you and the care we take with it.
Collection of data
Albany Park Finance will acquire anonymous and personal information relating to you in the following ways, i.e. by:
- Automatic means, as with cookies
- Voluntary means, as when you provide the information to us
- Obtaining from another member of the Inchora group
- Purchase of your details from 3rd parties where you have requested a quote from an approved Financial Conduct Authority organisation
- Recording of calls
Cookies are the customary automated way in which anonymous information about you is collected when you visit our website. The Inchora sites also include third party cookies belonging to, for example, Google Analytics and social media organisations. We may sometimes commission third party websites to collect anonymised information about your visits to those sites as well. Please see our cookies policy for further information on cookies. www.albanyparkfinance.co.uk/cookies
Albany Park Finance may acquire personal information from you voluntarily, for example, when you:
- Speak with us on the telephone
- Sign up for newsletters and other material
- Make an enquiry or complaint
- Complete an application form
- Purchase a product or service.
Obtaining from another group member
A member of the Inchora group collecting information about you may share it with another member of the group but only for the uses described in this privacy statement. Members of the Inchora Group included, Inchora Ltd, Inchora Commercial Limited, Tenant Shop Ltd, Inchora Home Ltd, Inchora Money Ltd, Farnborough Place Ltd trading as Better Protect, Albany Park Ltd, Cignpost Ltd, Red Tapir Ltd, Data Sauce Ltd, DATTEM Ltd and Postee Ltd.
Third party sources
Members of the Inchora group also collect personal information from publicly or commercially available sources that it deems credible. The information we collect from its public or commercial sources may be used along with the information we have obtained by the other means mentioned in this privacy statement.
Call Recording Policy
All calls to and from our offices and call centre are recorded and may be used for the following:
- Investigate a complaint.
- Management spot checks to ensure customer service standards are being met.
- Shared with third party suppliers for the purpose of providing a verbal contract when a contract has been entered into.
- Quality and training purposes.
- Staff or customer safety and the prevention or detection of crime.
How we use your information
First and foremost we use information about you to provide you with services, quotes and advice for mortgages, financial protection and other such products that you have or are in the process of purchasing or which you have shown or we believe you are or may be interested in. Secondly, we use the information to improve and develop products, services and support including (but not limited to) quality control, research and data analysis activities. We update you on new services and benefits and measure performance of marketing initiatives, ads, and websites “powered by” another company on our behalf. We may also use information to manage and develop our relationship with you. For example, by asking you to complete a service satisfaction survey, to provide personalised promotional offers and general offers, allow you to participate in contests and surveys, to answer enquiries and to provide information and support about existing and new products or services, to keep your contact details up to date to process and respond to any complaint made by you. And finally, we may use the information to comply with the law, to correspond with our regulators, and to combat fraud and other crime.
How we share your information
Albany Park Finance will not sell, rent or lease your personal information for commercial gain to others outside the group. A member may transfer information about you to another member of the group. We retain service providers and suppliers to manage or support our business operations, regulated and unregulated, to provide the product and services bought or commissioned from us and to assist us with marketing and communication initiatives. All providers are required by contract to keep the information confidential and secure and to use it only to carry out the services being performed. We will not otherwise share the personal information you provide without your permission, unless to:
- Respond to information requests of police and governmental authorities.
- Comply with any law, regulation, or court order.
- Investigate and help prevent security threats, fraud or other malicious activity.
- Enforce/protect the rights and properties of any member of the Inchora group.
- Protect the rights or personal safety of Albany Park Finance and its employees and customers.
Finally, a sale purchase or merger of/or by a member of the Inchora group may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is our practice to seek appropriate protection for information in these types of transactions
Your consent to us
Access to information
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Contacting us & how to make a complaint
We value your opinions. If you have comments or questions about this privacy statement, any concerns or a complaint regarding our collection and use of your data or a possible breach of your privacy, please send them to: The Data Protection Officer For Inchora Limited and its subsidiaries Inchora Ltd, Inchora House, Building X92, Cody Technology Park, Old Ively Road, Farnborough, Hampshire, GU14 0LX When writing, please identify the company member(s) of the group in relation to which the comment, question or complaint relates. Alternatively please email firstname.lastname@example.org for help with your complaint. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Who regulates us?
Albany Park Finance is a trading style of Albany Park Limited, Inchora House, Building X92, Cody Technology Park, Old Ively Road, Farnborough, Hampshire, GU14 0LX which is authorised and regulated by the Financial Conduct Authority. Financial Services Register number for Albany Park Limited is 304130. You can check this on the Financial Register by visiting the FCA’s website http://www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.
The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you this information. You should use this information to decide if our services are right for you.
Complaints procedure if you wish to register a complaint regarding Insurance products, please contact us:
- By email: please send us your complaints to: complaints@Inchora.com
- By phone: call us on 01252 912181
In writing: send a letter to:
Cody Technology Park,
Old Ively Road
We will then investigate your complaint and get back to you. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Changes to this statement